Refund policy
We accept returns within 30 days of delivery.
Items must be unused, in original condition, and in original packaging.
Non-returnable items
- Custom or personalized engraved items
- Sale or clearance items
- Gift cards
Exchanges
If you need an exchange, contact us first. Once we receive your item, we will send the replacement.
Damaged or Wrong Item
If your order arrives damaged or incorrect, please contact us within 48 hours with photos so we can make it right.
Return Shipping
Customers are responsible for return shipping unless the item arrived damaged or incorrect.
How to start a return
Email us at: OEngraving@usa.com
Include your order number and reason for return.